Frequently Asked Questions

Here you can find answers to most common questions such as shipping, packaging and payment terms. Feel free to ask us questions which we can later share with others.

General (2)

How can i contact you ?

Please contact us through our online contact form. We can also be contacted by mail, our contact address can be found under 'About Us' menu at the top of the page.

Do you have a physical store ? Where is it located ?

We do not have a physical store at the moment. We may open a small shop sometime in the future but not now.

Packaging (1)

The item(s) I bought looks fragile, how do you protect it ?

Almost all items we sell are non-fragile items. they may be valuable but non-fragile. We will pack your items according to normal standards in shipments using necessary paddings to ensure the items you bought arrives to you safely and in the same condition as we shipped them.

Shipping (3)

Can I select the forwarder of my choice ? I would like to use DHL instead of the normal Postal Service.

At the moment, we only offer Malaysian Postal Service Air Parcel shipping service for all destinations. Please visit Malaysian Postal Service Air Parcel for more information on them.

A few links that might interest you from Pos Malaysia :-

We are currently testing UPS integration into our system and UPS will be available as soon as we are satisfied with the results.

My country is not listed in the shipping charges list at your online store, how do I know my shipping charges ?

We currently sells and ships to the following countries :-

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom and United States of America.

If your country is not listed, please let us know, we will consider them on a case per case basis. As a rule of thumb, if your billing and shipping address is the same then we will consider them.

How much is the shipping cost to my country ?

We currently ships from a few locations in Malaysia, mainly from Kuala Lumpur, Kuching and Bintulu using Pos Malaysia Air Parcel service. The shipping rates can be checked here. The total shipping rates on your checkout page includes additional fees for packaging and handling. Some items requires special handling such as the mats and other valuable items.